Frequently Asked Questions

We primarily serve Hayward, WI and the surrounding areas including Spooner, Minocqua, and the Northern Wisconsin region. For events outside our standard service area, please contact us to discuss arrangements. We're happy to travel for special events and can accommodate requests based on availability.

We recommend booking 6-12 months in advance for weddings and large events, especially for popular dates. For smaller events and private dinners, 2-3 months advance notice is typically sufficient. However, we do accept last-minute bookings based on availability, so please contact us even for urgent requests.

Absolutely! We specialize in accommodating various dietary needs including gluten-free, vegan, vegetarian, kosher, and other special requirements. Our chef will work with you to create delicious options for all your guests, ensuring no one feels like they're missing out on the celebration.

Our pricing includes food, service staff, basic equipment, setup, and cleanup. Additional costs may include specialty equipment, bar services, or custom decor. We provide detailed quotes with no hidden fees, and everything is transparent from the start.

Yes! We have experience catering events from small board meetings to conferences with 500+ attendees. Our team scales to meet your needs while maintaining quality and service standards. We have the equipment and staff to handle large-scale events efficiently.

Absolutely! We can customize menus with your company branding, create themed stations, and incorporate your corporate colors and messaging into the event design. This is perfect for product launches, company anniversaries, and client appreciation events.

We provide all necessary serving equipment, chafing dishes, linens, and staffing. Additional equipment like specialty stations, warming ovens, or branded displays are available upon request. We'll discuss specific equipment needs during the planning process.

Yes, we coordinate seamlessly with other vendors including venues, AV providers, and event planners to ensure a cohesive and successful event. We're experienced at working within established event production teams and timelines.

We understand that plans can change! We're flexible and can accommodate menu changes up to 2 weeks before your event. For last-minute changes, we'll do our best to accommodate your needs based on ingredient availability and timing.

For outdoor events, we have contingency plans in place. We can work with you to move the event indoors, use tents with proper heating/cooling, or reschedule if necessary. Your safety and comfort are our top priorities, and we'll communicate proactively about any weather-related decisions.

Yes, we maintain comprehensive liability insurance and all necessary business documentation and food service permits. We follow all local health department regulations and safety standards. We're happy to provide documentation upon request for venues or clients who require it.

We require a 50% deposit to secure your date, with the balance due 7 days before your event. Cancellations made 30+ days before the event receive a full refund of the balance (deposit is non-refundable). Cancellations within 30 days are subject to a 50% charge of the total contract value.